Returns & Refunds Policy
At Birthday Parties Décor, we take pride in creating high-quality personalized shirts, tutu outfits, and more made just for you! Since our products are custom-made, we do not accept returns or exchanges. However, we want you to love your order, so please review our policy below.
All Sales Are Final
Due to the personalized nature of our products, we do not offer refunds, returns, or exchanges unless the item arrives damaged or incorrect due to an error on our part. Please double-check all details before placing your order, including sizes, colors, and custom text.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at help@BirthdayPartiesDecor.com with the following information:
- Your order number
- A clear photo of the item showing the issue
- A description of the problem
Once we review your claim, we will provide a replacement or issue a refund.
Lost or Stolen Packages
Birthday Parties Décor is not responsible for lost or stolen packages. If your package is marked as "delivered" but you have not received it, please check with your local carrier or neighbors. If necessary, you may file a claim with the shipping provider.
Customer Satisfaction
We want you to be happy with your purchase! If you have any concerns, feel free to contact us at help@BirthdayPartiesDecor.com, and we’ll do our best to assist you.
Thank you for supporting Birthday Parties Décor!